FAQ

About Our Products & Sizing

What kinds of costumes do you offer?

We specialize in a wide array of high-quality, creative costumes to fuel your imagination! Our collection includes everything from Historical (Greeks, Romans, Egyptians, Medieval & Renaissance), Fantasy & Thematic (Evil Queens, Witches & Devils, Horror & Scary, Masquerade), Character (Doctors & Scientists, Flappers & Burlesque, Occupational), to versatile options like Full Face and Half Face masks, Hats, and more. Whether you’re a man, lady, or looking for unisex, we have something for every celebration.

How do I choose the right size?

Each product page contains a detailed size chart. We recommend measuring yourself and comparing your measurements to the chart provided to ensure a perfect fit. Our costumes are designed for authenticity and comfort, so you can celebrate with confidence!

Are the costumes high quality?

Absolutely! Quality and creativity are at the heart of The Costume Cove. Each costume is carefully crafted and undergoes a quality check before being packaged and shipped to you.

Ordering & Account

How do I place an order?

Simply browse our website, add your favorite items to your cart, and proceed to checkout. You can check out as a guest or create an account to track your order history and save your details for faster shopping next time!

I forgot my password. What should I do?

On the login page, click the “Forgot Password” link. You will receive an email with instructions to reset your password securely.

Can I modify or cancel my order after placing it?

We start processing orders quickly to get your costume to you on time. Please contact us immediately at [email protected] if you need to change or cancel your order. We will do our best to accommodate your request if the order has not yet entered the processing stage.

Payment & Security

What payment methods do you accept?

We offer secure checkout using all major credit cards: Visa, MasterCard, and JCB. We also accept payments via PayPal for your convenience and security.

Is my payment information secure?

Yes! We use advanced encryption technology to protect your personal and payment information. Your transaction data is handled with the utmost security and is never shared with unauthorized parties.

Shipping & Delivery

Where do you ship to?

We are proud to ship globally! However, due to current logistical constraints, we are unable to deliver to addresses in Asia and a few remote areas. If you are unsure about your location, please feel free to contact us before ordering.

What are my shipping options and costs?

Standard Shipping ($12.95): Perfect for faster delivery! We use trusted carriers like DHL or FedEx. Your order will arrive within 10-15 days after we dispatch it.
Free Shipping: Available on all orders over $50! This economical option is shipped via EMS and delivers within 15-25 days after dispatch.

How long does it take to receive my order?

Please allow 1-2 business days for us to process your order in our Detroit warehouse (this includes quality checks and packaging). After that, add the transit time based on your chosen shipping method (10-15 days for Standard, 15-25 days for Free Shipping). Pro Tip: During peak seasons like Halloween, order early to avoid any potential delays!

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your package’s journey to your doorstep.

Returns & Refunds

What is your return policy?

We want you to be thrilled with your purchase. If your costume isn’t perfect, we accept returns for a refund within 15 days of the delivery date. The item must be unworn, unaltered, and in its original packaging with all tags attached.

How do I start a return?

Please contact our support team at [email protected] within the 15-day window. Let us know your order number and the reason for the return. We will provide you with instructions and the return address (Detroit, US). Please note, original shipping costs are non-refundable.

How long does it take to process a refund?

Once we receive and inspect the returned item, we will process your refund to the original payment method. Please allow 5-10 business days for the refund to be reflected in your account.

Contact Us

I still need help. How can I contact you?

We’re always here for you! For any questions about delivery, tracking, returns, or your order, please email our friendly support team at [email protected]. We aim to respond promptly and help make your Costume Cove experience magical!